Refund policy

At SOWSTEAD, we want every customer to have a clear and straightforward shopping experience. This policy explains our return, cancellation and refund procedures.

14-Day Cancellation & Returns

For eligible products purchased online, customers generally have 14 days from receiving their order to notify us that they wish to cancel.

After notifying us, customers generally have a further 14 days to return the goods. Customers do not normally need to provide a reason for exercising their statutory cancellation right.

To request a cancellation or return, please contact us:

Email: contact@sowstead.shop
Phone: +44 7562 157240

Please include your order number and the details of the item you wish to return.

Condition of Returned Products

Customers may handle goods as reasonably necessary to establish their nature, characteristics and functionality.

If goods have been handled beyond what is reasonably necessary, we may be entitled to make a deduction from the refund where permitted by law.

This policy does not affect your statutory consumer rights.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue.

We will provide an appropriate remedy in accordance with applicable UK consumer law. Consumers have statutory protections for goods that are faulty, not as described or do not work as they should.

Return Postage

For a statutory change-of-mind cancellation, the customer may be responsible for the direct cost of returning the goods where this was disclosed before purchase.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, SOWSTEAD will handle the return in accordance with applicable consumer law.

Refunds

Once a customer has validly cancelled an order, SOWSTEAD will issue the applicable refund without undue delay and generally within 14 days of receiving the returned goods, or receiving evidence that the goods have been sent back where applicable.

Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed.

For a statutory cancellation, the refund will include the cost of the standard delivery option originally paid by the customer. Any additional amount paid for a more expensive delivery option does not have to be refunded beyond the standard delivery cost.

Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to stop the order before dispatch where possible.

If the order has already been dispatched, the applicable cancellation and return procedure will apply.

Non-Returnable Items

Certain products may be excluded from statutory cancellation rights where a legal exception applies.

Examples can include:

Personalised or custom-made products
Perishable goods
Certain sealed goods that cannot be returned for health or hygiene reasons once unsealed

Where an exception applies, it will be communicated where required.

Contact Us

SOWSTEAD
65 Padiham Rd
Burnley BB12 6NN
United Kingdom